- New levels of retail, after-sales know-how and service excellence
- Robertson: Further strengthen our customer retail experience
The BMW Group and h&z, a Munich-based consulting firm have established a joint venture called The Retail Performance Company to develop new levels of retail, after-sales know-how and service excellence. The company will provide one-stop consulting, coaching, training and HR services for retail. The holistic approach includes the development, implementation and continuous support of these services.
Ian Robertson, Member of the Board of Management of BMW AG, Sales and Marketing BMW, stated, “With the establishment of this joint venture, our objective is to better secure, develop and leverage retail performance know-how, and thus further strengthen our position as the leading provider of premium mobility products and services through an even better retail experience for our customers.”
The Retail Performance Company complements and supports the BMW Group’s worldwide retail initiative, “Future Retail”, a comprehensive programme designed to enhance the customer experience and to set new standards for retail in the automotive industry and beyond.
Rainer Hoffmann, Managing Partner and Founder of h&z stated, “For h&z the new joint venture is a further step to strengthen the strategic positioning of the company and another milestone on the growth path for a Hidden Champion in Business Excellence Consulting.”
h&z is one of Europe’s leading consultancy firms for business excellence, specialized in procurement and supply chain, product innovation, sales, service and training. True to the motto “Consulting with head, heart, and hand,” a worldwide network of more than 400 consultants create innovative solutions and implement them consistently. The BMW Group and h&z have already been working together for several years on various projects.
Heading the new joint venture will be Christian Feilmeier, who was responsible for Retail Performance Consulting at the BMW Group, together with Ingo Susemihl, who joins the company after holding senior positions at Osram GmbH, Infineon Technologies and Siemens Management Consulting. The company’s headquarters will be based in Munich.
