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Digital revolution calls for retail re-education

Automotive World speaks to Anil Valsan, Global Lead Analyst at EY, on the potential that the digital revolution has opened up for automotive retail.

The amount of in-car technology is rising quickly, with many buyers struggling to fully understand how the various systems work. Several studies have highlighted the problem, noting that a misunderstanding of the technology often leads owners to report faults. As the technological content in cars is only likely to increase going forward, now is the time for dealers to step up grab what could be a tremendous opportunity.

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