TU-Automotive, a leading organization focused on the connected vehicle technology segment, recognized Mack’s ongoing commitment to offering state-of-the-art uptime and telematics solutions with the 2015 Commercial Vehicle Maker of the Year Award. Mack received the award for Mack® GuardDog® Connect, its integrated telematics solution, and Mack Fleet Management Services during the TU-Automotive Detroit Awards ceremony in Novi, Michigan.
“Mack is honored to have been selected as the TU-Automotive Commercial Vehicle Maker of the Year,” said David Pardue, Mack vice president of aftermarket business development. “Our groundbreaking approach to telematics and data integration is enabling our customers to effectively and efficiently manage their operations and improve vehicle uptime.”
GuardDog Connect is a proactive diagnostic and repair planning solution that monitors critical fault codes that could potentially shut down a truck or lead to an unplanned visit to the dealer. Available and standard in Mack Granite®, Pinnacle™, Titan by Mack and TerraPro® concrete pumper models, GuardDog Connect now monitors more than 25,000 Mack models and has maximized customer uptime by reducing diagnostic and repair times by 70 percent and 21 percent respectively.
Mack Fleet Management Services, also launched in 2014, combines data from the integrated GuardDog Connect telematics hardware with cloud-based intelligence software, initially offered through Telogis, to help fleet owners enhance their operational performance, reduce costs and increase safety.
To further support customer uptime, Mack opened its Uptime Center in late 2014. Located near Mack headquarters in Greensboro, North Carolina, this unique facility houses personnel from every customer support function and connects them to Mack customers and dealers through Mack ASIST, a web-based service management system that enables faster repairs by connecting fleet managers and service providers in real time.
The TU-Automotive Awards are among the most prestigious awards in the connected vehicle industry, featuring 12 award categories and more than 500 entries from around the world. A panel of six independent judges evaluated all entries before determining a winner for each of the 12 categories.
Dedicated to quality, reliability and total customer satisfaction, Mack Trucks, Inc., has provided its customers with innovative transportation solutions for more than a century. Today, Mack is one of North America’s largest producers of heavy-duty trucks, and Mack® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks and diesel engines sold in North America are assembled in the United States. Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality and ISO 14001 standard for environmental management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations’ public information campaign aimed at enhancing the safety of our nation’s roadways.
Mack Trucks, Inc. is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, which employs about 100,000 people, has production facilities in 19 countries and sells its products in more than 190 markets. In 2014, the Volvo Group’s sales amounted to about $38.2 billion. The Volvo Group is a publicly-held company headquartered in Gothenburg, Sweden. Volvo shares are listed on Nasdaq Stockholm and are traded OTC in the U.S.
