Optimized customer support based on a direct presence
As of 1 March 2013, Dürr Ecoclean has bundled all its sales and service functions for the Czech and Slovak markets at Dürr Ecoclean spol. s.r.o. on its Czech site in Oslavany-Padochov. The company thus takes into account the growing importance of these markets.
Dürr Ecoclean’s production of cleaning systems for the automotive industry and general markets at the factory in Oslavany-Padochov goes back to 1995. Starting on 1 March 2013, the scope of services provided ex this site has been expanded. In addition to manufacturing, sales and customer service for the Czech and Slovak markets are now conducted out of Oslavany-Padochov as well. “Given Dürr Ecoclean’s long-standing presence in the Czech Republic and Slovakia, we consider this extensive market support a logical next step. The move also reflects the great importance which these markets have for us”, explains Dr. Uwe Anton Schubert, Director Global Area Sales Cleaning and Filtration Systems at Dürr Ecoclean GmbH.
Comprehensive services – fast and efficient
Apart from customer support, cleaning system sales and commissioning activities, the portfolio of services covered from the Czech site will thus comprise machine revamps, upgrades, maintenance and spare part supplies. The requisite local personnel resources have been put in place by Dürr Ecoclean in its equipment manufacturer’s capacity. Effective customer support in the local language as well as rapid on-site availability are thus ensured.
Another advantage of this full range of services offered from a “single-source” lies in the enhanced assistance that can now be rendered to customers in resolving their cleaning tasks. “Automotive industry suppliers and OEM manufacturers for other sectors are both facing much more stringent cleanliness and environmental requirements today. In order to meet these standards efficiently, extensive support from the equipment manufacturer is indispensable and this is where we believe to have a responsibility vis-à-vis our customers in Czechia and Slovakia”, Dr. Uwe Anton Schubert comments.
In both markets, demand for cleaning equipment relying on modified alcohols or hydrocarbons is on the rise. Such systems can clean parts in an ecologically sound manner while allowing very high levels of cleanliness to be attained economically. In addition, Dürr Ecoclean’s product portfolio comprises cleaning systems for aqueous media, VOC-compliant systems for perchloroethylene, and solutions in the fields of filtration, automation and service.
