Renault Trucks has been voted Best supplier of the year 2015 by the Fraikin Group, Europe’s leading industrial and commercial vehicle renters. After a detailed in-house survey of some 50 staff members, it was the quality of its customer relations and fulfilment of its commitments that enabled Renault Trucks to stand out from 23 other chassis or equipment suppliers.
Renault Trucks has been declared winner of the Best supplier of the year for 2015 award by the Fraikin Group, Europe’s N°1 industrial and commercial vehicle rental company. The candidates for the title were judged on the basis of several criteria: their ability to provide the Fraikin Group with support both before and after sales, their responsiveness to customers’ commercial and technical demands, respect for commitments to delivery lead times and product conformity plus their ability to offer innovative products corresponding to market and customer needs. Competing with 23 other international chassis and equipment suppliers, Renault Trucks was able to stand out for the quality of its “customer relations” and its performance in all other areas.
“We wanted to reward Renault Trucks teams’ high motivation, as well as the quality support the brand provides to our Group,” explains Arnaud Perard, the Group’s purchasing director. “In particular, Renault Trucks gave our teams an excellent technical grounding when EURO VI was introduced, enabling us to optimise vehicle handovers to our customers and also guarantee efficient maintenance. This is why we decided to give them the Best supplier of the year 2015 award.”
In order to discern its best international suppliers, the Fraikin Group carried out an in-house survey involving some 50 staff members. These assessed each brand based on a number of different criteria, which were subsequently backed by quantitative data gathered within the company. By means of this survey and award ceremony, which took place during the company’s annual convention, the Fraikin Group aimed to improve its methods of analysis and its suppliers’ performance.
Renault Trucks makes up 10% of the Fraikin Group’s total fleet. The company operates 4,900 of the brand’s vehicles in 14 European countries.
