As part of its ‘Working with You’ promise, Volkswagen Commercial Vehicles has announced the roll out of extended opening hours across the entire network of 72 Van Centres and 24 Authorised Repairers. This means that customers can have their vehicle serviced or maintained at a time to suit them – and when they don’t need it – on demand.
The service, which is live now, sees every Van Centre and Authorised Repairer offering at least one of four following options:
Vehicle drop-off on demand up to 8pm
- Availability of Mobile Service Clinic Vans*
- Open for business 13 hours a day, three days a week or more
- Open for business 16 hours a day, three days a week or more
The extended opening hours service not only accommodates changes in business’ working hours and gives customers greater choice and flexibility, but also helps businesses minimise the impact of costly downtime. As vehicle downtime remains one of the most frustrating elements of fleet management, with this new initiative, Volkswagen Commercial Vehicles is helping customers manage their fleets proactively and efficiently.
Trevor Hodgson-Phillips, Head of Service and Parts at Volkswagen Commercial Vehicles, said: ‘It’s vital that we continue to adapt to the needs of the customer and offer the best service available within the industry. With extended hours now available across the entire Volkswagen Commercial Vehicles network, we are further strengthening partnerships with our customers, listening to them and offering them the service they need.’
Volkswagen Commercial Vehicles was last month named Van Fleet World’s Manufacturer of the Year, citing add-on initiatives such as extended opening hours and ‘working With You’ as key to its success.
For more information on Volkswagen Commercial Vehicles’ award-winning range of products and services visit www.volkswagen-vans.co.uk. Here you can also find details of individual Van Centre opening hours.
*Available at selected Van Centres. Currently seven in action with a further three in the pipeline and more under consideration.
For more information, please contact Amy Allen, Product Affairs Manager, on 01908 548210 or 07983 535116, or Kate Thompson, Head of Press and Public Relations, on 01908 601478 or 07713 265562.