Empire Truck Sales, which operates eleven Freightliner and Western Star dealerships in Mississippi, Alabama, Louisiana, and Florida, has opened a new facility. The 35,000 square foot facility is located in Pensacola, FL between exits 7 and 10 on the north side of Interstate 10. This full-service Freightliner and Western Star location features 16 service bays staffed with 12 factory trained technicians. The Pensacola Empire location is open 7 days a week from 6 am to 6 pm to provide their customers with access to parts and service they need to keep their trucks and businesses running. The new facility offers customers a fully equipped driver’s lounge with free Wi-Fi, kennels for pets and ample parking with electrical hook-ups for RVs.
“We have been serving the trucking market in our area since the 1980’s and the Pensacola market since 2004. The customers in Pensacola have been great to Empire and we are excited to open this new facility to serve their growing needs,” said Jerry Swanson, CEO, Empire Truck Sales. “Our entrepreneurial spirt is a key driving force for the Empire team. We have been in the trucking business for more than 30 years and our desire to help our customers achieve their goals and at the same time grow our business has served as a recipe for success. Our focus on taking care of the customer has led to our expansion into new markets and drives our daily efforts to help our customers be successful.”
Empire Truck Sales is invested in providing a great customer experience by providing a broad parts inventory and trained technicians at every location. Empire is fully engaged with Elite Support at their locations striving to provide a consistent experience to every customer. Elite Support is unique to Freightliner and Western Star dealers; the process of being Elite Support requires a rigorous commitment to continuous improvement to ensure the highest of standards in service and efficiency.
“Empire Truck Sales has made substantial investments over the past few years to provide customers with state-of-the-art facilities that complement their long standing commitment to providing exceptional service, parts when the customers need them and a professional approach to truck sales,” said Martin Osborne, General Manager, Distribution Network Development, Daimler Trucks North America. “All of this has led to an outstanding customer experience at all of Empire’s locations including the new location in Pensacola, FL. Empire’s investments demonstrate their dedication to their customers and to all Freightliner and Western Star customers.”