The increasing importance of customer service in a competitive car market is evident from the new J.D Power and Associates 2013 US Customer Survey Index (CSI) Study, which shows a positive impact from recent investments in customer service by OEMs and dealers. The study found that overall customer satisfaction with service Subscribe to Automotive World … Continued
The increasing importance of customer service in a competitive car market is evident from the new J.D Power and Associates 2013 US Customer Survey Index (CSI) Study, which shows a positive impact from recent investments in customer service by OEMs and dealers.
The study found that overall customer satisfaction with service
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https://www.automotiveworld.com/articles/investment-in-customer-service-delivers-positive-results-for-oems/
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