Beginning with the 2015 model year, all new Honda automobiles will be covered by a 24-hour nationwide roadside assistance program for the 3-year/36,000 mile new vehicle limited warranty term. The 2015 Fit and Pilot are the first vehicles in Honda’s lineup to benefit from this upgrade to Honda’s customer service program.
The program features a comprehensive list of roadside assistance services, including lockout service, fuel delivery and towing, plus reimbursement for trip interruption1 and assistance for alternate transportation2, hotel reservations2 and more. With the Honda Roadside Assistance service, if a driver experiences a problem while on the road, they can call the program’s toll-free telephone number (866-864-5211) 24 hours a day, seven days a week from anywhere in the United States, Puerto Rico or Canada. So, should an owner suffer a lost key or their Honda run out of fuel, get a flat tire, require a jump start or need to be winched or towed, Honda Roadside Assistance will dispatch a service vehicle to perform one or more of these necessary services:
- Assist the owner in unlocking the vehicle4
- Deliver fuel3
- Change a flat tire with the Honda vehicle’s spare
- Assist with use of the Tire Repair Kit (TRK)
- Jump a battery
- Winch the vehicle
- Arrange to transport the vehicle to the nearest Honda dealership.
Additional program benefits include trip interruption reimbursement, alternate transportation2, hotel reservations2, airline information, message relay and directory assistance. Honda Roadside Assistance provides reimbursement consideration for up to $300 in expenses incurred during the first three days following a vehicle disablement that occurs 100 miles or more away from the Honda owner’s primary residence1. This is to cover such costs as food, lodging, alternate transportation, a rental vehicle and/or commercial transportation. Upon request, Honda Roadside Assistance will attempt to secure a rental vehicle or taxi for the Honda owner and will assist in locating emergency lodging when away from home. The service can also provide information such as airline flight times and fares plus enhanced directory assistance for the location of nearby service stations, ATMs, banks, etc., including telephone numbers, addresses and directions. Should an emergency arise, Honda Roadside Assistance will attempt to contact persons for whom telephone numbers are provided, such as the owner’s spouse or workplace, in order to relay important messages.
