US: Tighter engine standards hit truck quality

Engine problems are dampening overall customer satisfaction with heavy-duty trucks in the US. The latest JD Power US Heavy-Duty Truck Customer Satisfaction Study shows that the total customer satisfaction score for 2012 fell to 737 on a 1,000-point scale, compared with 751 in 2011. The study measures the satisfaction of primary maintainers It’s time to log … Continued

• By Webmaster
• June 28, 2012