Tata Power, India’s largest integrated power company, has always worked towards preserving, conserving, and utilising natural resources in the most prudent manner. From developing green belts around its facilities, to organising awareness campaigns; Tata Power has played a pioneering role in promoting a healthy environment through its green initiatives. In keeping with its commitment to going green in every aspect of its business, Tata Power recently launched its Green Customer Relation Centre (CRC) programme with an aim to encourage its 22 CRCs across Mumbai to adopt green practices. The Tata Power CRC opposite Borla Society on CG Road at Chembur was adjudged the winner of this competition for the month of June 2016.
The Green CRC campaign devised by Tata Power entailed simple measures that would ensure its CRCs saved electricity, conserved resources and promoted a green outlook among customers by sensitising them about the benefits of moving towards a paperless environment. The Chembur CRC reduced its electricity usage by about 28 percent in comparision to May 2015 by following simple measures like ensuring all main switches for the machines except the centre mains were switched off. It also made a significant contribution towards the collection of NACH (National Automated Clearing House-Direct Debit) applications.
Speaking about the Green CRC Campaign, Ashok Sethi, COO and ED, Tata Power, said, “Tata Power has always been sensitive to the environment it operates in. We strive to inculcate a sense of going green among all our stakeholders. We are proud of the fact that all our 22 CRCs in Mumbai have embraced our Green CRC Campaign. I would also like to congratulate the winning CRC from Chembur on their outstanding commitment to this cause. We hope to see many more winners in the coming months.”
As part of its ongoing efforts to promote a green culture at its CRC facilities; Tata Power encouraged its centres to promote e-bill facility among consumers and NACH option, thereby reducing consumer efforts on bill payment. It also directed its CRCs to internalise the campaign by saving electricity through simple sensitive measures like switching off laptop chargers as soon as the batteries were fully charged, strictly maintaining the AC temperature at 26 degrees, shutting down the laptops during lunchtime to optimize use of battery and also shutting down printers thus saving electricity, thus ensuring the most optimal use of resources at its CRCs across Mumbai.
