Trust key to ride-hailing’s short and long term future

COVID and autonomy are transforming the ride-hailing experience. In both cases, users are going to need reassurances that they are being taken care of. By Xavier Boucherat

Today’s ride-hailing passengers frequently have just a single consideration in mind: getting from A to B. But that has not stopped major service providers from offering plusher, more personalised experiences. Uber Black, for example, is the company’s ‘executive’ option, offering access to professional drivers in high-end cars. It speaks to the evolving needs of ride-hailers. If more people turn to ride-hailing over traditional mobility methods, it begs the question: how might customer expectations grow, and how will the typical user experience develop?

It’s time to log in (or subscribe).

Not a member? Subscribe now and let us help you understand the future of mobility.

Monthly Online Magazine
£195
1 user
12-month subscription (Annual rebill)
Access to Automotive World Magazine, our must-read monthly online publication
Mag + Articles + Special Reports
£495
1 user
12-month subscription (Annual rebill)
Access to Automotive World Magazine plus all articles and more than 40 special reports per year
All Content
Single-User License
£2,250
1 user
12-month subscription (Annual rebill)
Free tickets to Automotive World events
Unlimited online access to all content, including Automotive World magazine, articles, special reports, data and research
All Content
Team License
£3,950
Up to 5 users
12-month subscription (Annual rebill)
Free tickets to Automotive World events
Unlimited online access to all content, including Automotive World magazine, articles, special reports, data and research
All Content
Company-Wide License

Contact us for pricing

Unlimited users
12-month subscription
Free tickets to Automotive World events
Unlimited online access to all content, including Automotive World magazine, articles, special reports, data and research