CCC Intelligent Solutions Inc. (CCC), a leading cloud platform provider powering the P&C insurance economy, today published its Crash Course Q3 2025 Report, providing an in-depth analysis of how tariffs, economic uncertainty and consumer behavior are reshaping the auto claims and repair ecosystem. The report details how supply chain disruption and inflationary pressures are converging with the growing complexity of modern vehicles, creating a “supply chain reaction” that is altering strategies for OEMs, suppliers, insurers and repairers.
Crash Course is based on information derived from 300 million claims-related transactions and millions of bodily injury and personal injury protection (PIP) /medical payments (MedPay) casualty claims processed by CCC customers using the company’s solutions.
“Today’s auto industry is navigating unprecedented economic turbulence – from pricing pressures to sourcing challenges to household financial strain,” said Kyle Krumlauf, director of industry analytics at CCC and co-author of Crash Course. “These forces are converging in ways that represent not just cyclical pressures, but a structural shift. Our Q3 report provides context and clarity to help insurers, repairers and OEMs better understand these dynamics and adapt their strategies in a more complex and unpredictable environment.”
Key findings from the Crash Course Q3 2025 Report include:
- Tariffs Driving Cost Pressures: CCC data shows average part prices, flat from 2022–2023, rose more than 4% year over year in March and April 2025, coinciding with tariff-driven supply chain disruption that is reshaping repair economics.
- Repair Costs Continue to Rise: Average total cost of repair (TCOR) reached over $4,730 in 2024, up 3.8% year-over-year, with an additional 1.4% in the first half of 2025 compared to the first half of 2024. Labor rates have increased 3.1% year-over-year.
- Consumers Shift to Higher Deductibles: CCC data shows the most common deductible of $500 fell by 6 percentage points since 2021, while $1,000 deductibles rose nearly 5 points. This shift reflects household financial strain and changing insurance behaviors.
- Total Loss Share Remains Elevated: More than 70% of total losses in 2024 involved vehicles seven years or older, with Q1 2025 showing a 1-point increase year over year, reflecting the aging U.S. car parc and declining used vehicle values.
- Diagnostics and Calibrations Are Now Routine: Nearly 87% of direct repair program (DRP) appraisals included a scan in Q1 2025, and just over 32% included a calibration, up from nearly 24% a year earlier.
- Calibrations Extend Cycle Times: Repairs with multiple calibrations averaged over 17 days from vehicle-in to vehicle-out, compared to 13 days for repairs with none. Those with one calibration averaged 15.5 days.
- Casualty Severity Outpaces Inflation: Average third-party bodily injury payouts reached $28,700 per injured party in Q1 2025, a 7% increase year over year. First-party personal injury protection (PIP) outcomes also rose 10% year over year, with radiology, surgeries, and evaluation and management procedures driving much of the increase.
The Crash Course Q3 2025 report is part of CCC’s ongoing commitment to advancing industry knowledge and helping customers turn data into confident action and crucial moments into intelligent experiences.
Download the full report here.
SOURCE: CCC
