Who will win in the post-COVID vehicle retail space?

The current health crisis and coming recession have significant implications for the retail sector. Many dealerships around the world have closed their doors and furloughed their employees. A number of them have begun exploring new technology and the digital environment to maintain some form of business activity. Approaches cover everything from contactless test drives to drone delivery of keys and paperwork. But where is this all heading, and what does it mean for both automakers and their dealer bodies?