New data from Renault-Nissan-Mitsubishi highlights unpreparedness of small to medium-sized businesses to keep up with the growth of e-commerce.
- Small businesses with fleets need smarter technology to improve delivery efficiencies
- Improved connectivity is considered most key to logistical success
- More than half of small businesses (55%) believe fleets will be fully autonomous within 20 years1, by which point 66%2 predict they will also be fully electric
Almost a fifth (18%)3 of small business leaders say the sheer pace of the fast-moving world of e-commerce and the rising demand for deliveries is the biggest business challenge they face logistically, closely followed by the ability to keep up with regulation changes (17%)4.
Small businesses surveyed across the globe also highlighted changing customer expectations for delivery times (12%)5 and urban traffic and congestion (11%)6 as key concerns.
While 40% of small businesses feel well set up for the increasing demands of e-commerce7, research commissioned by the Renault-Nissan-Mitsubishi LCV business – which is part of the Alliance, the world’s leading automotive partnership – has shown that almost a third (30%)8 believe their business is not ready for these demands as they need smarter technology.
These businesses have cited the need for smarter technology to improve delivery efficiencies, particularly companies with fleet sizes greater than 25 vehicles (45%)9.
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