More than 2,000 Renault group dealers took part in the ‘Dealer Of The Year’ challenge across 35 countries in 2014. On April 10, Jérôme Stoll, Chief Performance Officer and Executive Vice President, Sales & Marketing, hosted an award ceremony for the 100 best dealers.
Each year, the ‘Dealer of the Year’ challenge recognises the Group’s best dealers in terms of:
- sales volume for new vehicles, spare parts, accessories and service contracts,
- profitability,
- service quality in sales and aftersales,
An award ceremony for the winners of 2014 was held on April 10 at the Renault Technocentre in the Paris region. Jérôme Stoll, Chief Performance Officer and Executive Vice President, Sales & Marketing, acknowledged the commitment and professionalism of these elite Renault dealers throughout the ceremony. He underlined the importance of the dealer network in transmitting the values of the Group’s brands, products and services and their key role in customer satisfaction and loyalty.
Renault’s priority has always been customer satisfaction in sales and aftersales. Year after year, Renault is committed to ensuring the highest possible satisfaction of its customers, regardless of their varying profiles and expectations, at every stage in their brand experience – on digital media, in dealerships and with our customer service team.
To meet the expectations of its customers more effectively, Renault has stepped up the rollout of its new Renault Store showroom concept, which was launched in 2013. It now features in more than 1,200 dealerships around the world.
“Renault’s success and that of its dealer network both depend on the quality of service we deliver to our customers. If we’re not up to the level of customer satisfaction expected of us, our customers will go to the competition. All the hard work we have put into releasing attractive products will be worthless...,” commentedJérôme Stoll, Chief Performance Officer and Executive Vice President, Sales & Marketing, of the Renault group.
