Traditionally, the local car dealership—often a well-established pillar of the community—was the first port of call for information, deals and the transaction that led to the purchase of a new car.
Many of the emerging future mobility trends run contrary to the traditional dealership model. The sharing economy and usership-versus-ownership put an end to personal vehicle purchases, and electrification simplifies the drivetrain, reducing lucrative servicing and maintenance revenue opportunities. Does the car dealership, therefore, have a future?
Automotive World presents insight and opinion from dealer groups, industry analysts, trade bodies, car clubs and automakers, outlining the challenges and opportunities that exist for a new generation of automotive retail.
In this report:
- Executive summary
- E-mobility and online buying will drive dealerships to adapt
- For BMW, the dealership lies at the heart of subscription success
- Could Carpe help JLR dealers seize new business?
- Shared mobility offers a new start for dealers keen to adapt
- Subscriptions add spice to auto retail business models
- In the club: dealers explore potentially lucrative role car sharing
- How the Internet is changing auto retail
- Digital design to make or break online retail
- Traditional dealer assets provide solid base for evolution
- Customer experiences and new tech—enough to keep dealerships relevant?
‘Special report: Does the car dealership have a future?’ provides insight from a range of industry stakeholders, including:
- ASE Global
- BMW (Access by BMW)
- Boston Consulting Group
- Capgemini
- Carwow
- CDK Global
- Clutch (Cox Automotive)
- European Council for Motor Trades and Repairs (CECRA)
- EY
- Ford (Canvas)
- InVision
- D. Power
- Jaguar Land Rover InMotion (Carpe)
- LMP
- National Franchised Dealers Association (NFDA)
- Roadster
- Share Now (BMW/Daimler)
- Zipcar
