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Tata Motors Global Delivery Centre expands

GDC has been set up to streamline business processes and achieve cost optimization goals through conceptualization and deployment of shared services strategies for Tata Motors Group. With an objective to scale up its operations across multiple locations and timezones in 12-15 months, this state-of the art facility, has been built, spreading across 50,000 sq. ft. … Continued

GDC has been set up to streamline business processes and achieve cost optimization goals through conceptualization and deployment of shared services strategies for Tata Motors Group. With an objective to scale up its operations across multiple locations and timezones in 12-15 months, this state-of the art facility, has been built, spreading across 50,000 sq. ft. to capitalize on Pune’s rich pool of ITES and automobile industry talent.

With operations primarily based out of Pune, GDC also has footprints in locations including Mumbai, Jamshedpur, Lucknow, Dharwad, Pantnagar and Sanand, supporting 12 Tata Motors Group companies including JLR, Tata Marcopolo, TAL, Tata Technologies, TML Drivelines and Tata Motors Finance.

Commenting on the occasion, Mr. C. Ramakrishnan, Group Chief Financial Officer, Tata Motors, said, “As part of continuing efforts to stream line our business processes, GDC is a critical function central to the business delivering SLA based transaction services, transforming business processes and analyzing transactional data to develop and deploy data models for better decision support. We are delighted to inaugurate the new state-of-the-art Global Delivery Center in Pune.”

Tata Motors launched Shared Services in 2003 with Finance Function and expanded to GDC in 2013 with a team of 120. Today, the team has grown to a strong pool of close to 600 professionals, delivering to over 160 business processes. It has also filed 2 IPRs for unique process innovations within this short period. Over the last year, GDC has won several awards in the shared services domain in India as well as at international level. These include awards for customer service, process efficiency, entrepreneurship, and process innovation.

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