Nissan strengthens customer notification measures for rear door stay recall in Japan

In the interest of customer safety, Nissan Motor Co., Ltd. is implementing additional customer notification measures in Japan for an existing recall related to the rear door stay in certain vehicles.

The recall was initially filed with the Japanese Ministry of Land, Infrastructure and Transport (MLIT) on April 14 this year. Nissan is taking these further actions following an incident involving an uninspected vehicle, in which a gas stay rupture injured a vehicle user.

On July 16, Nissan will post a notice on its Japanese corporate website and in Japanese newspapers, requesting that affected customers bring their vehicles in for inspection as soon as possible. Nissan will also be requesting that users of the involved vehicles refrain from using the rear door until inspection.

As of this time, Nissan has received 13 reports of incidents related to this recall, all of which have been in Japan:

• Prior to initial recall announcement: Five incidents involving a Serena minivan
• After recall announcement: Seven incidents involving a Serena minivan; one incident involving an NV200 van
• There has been only one report of injury.

Recall details
Date filed with MLIT: April 14, 2016
Description: The paint coating applied to the rear door stay does not comply with design requirements for anti-rust treatment. As a result, the outer tube of the gas stay may corrode and crack, resulting in rupturing of the stay and detachment from the vehicle. If such a rupture occurs when the back door is open, the stay might injure a person nearby.
Action: Authorized Nissan retailers will inspect the rear door stay for corrosion, and where corrosion is confirmed the back door gas stays will be replaced. Owners of vehicles in which no corrosion is found will be contacted again to have the stays replaced in line with parts availability.

Involved models (Japan only)

Number of involved vehicles (Japan only): Approx. 727,000