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TrueCar: bridging the trust gap through retail transparency

Automotive World speaks to TrueCar President John Krafcik on the customer/dealer trust gap and TrueCar's effort to bridge it.

Removing consumer anxiety about overpaying on a new car purchase can yield considerable benefits not only in terms of buyer satisfaction but also for dealer margins. The 'trust gap' between consumers and dealers today is wide, but help is on the way in the form of TrueCar, a buying and selling platform that offers upfront pricing information on what other individuals are paying.

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