Financing, first-time buyers reshaping Indian retail

First-time buyers dominate the Indian vehicle market, and are likely to continue to do so. As income levels rise, more of these buyers are turning to car loans to finance new purchases, and the change has had a profound impact on the face of retail. Automotive World spoke to Mohit Arora, Executive Director at JD Power Asia Pacific, Singapore, on changes taking place within the shopping process across India.